You are looking for a career in customer relations within a global environment? Are you comfortable on the phone and proficient with standard office software? If so, this is the perfect opportunity for you.

We are currently recruiting a Customer Service Specialist to join a world leader in customer experience management, based in Lisbon, Portugal.

About the Company

You will join an internationally recognized organization that partners with major global brands to provide seamless, personalized, and premium customer service. With over 50,000 employees worldwide, the company offers a modern and stimulating work environment built on three core pillars: Excellence, Active Listening, and Continuous Development.

Key Responsibilities

As a Customer Service Representative, your primary duties will include:

• Handling inbound calls to identify and assess customer needs.
• Providing tailored solutions to ensure high levels of customer satisfaction.
• Managing administrative follow-ups (billing, account management, claims).
• Contributing to continuous improvement by reporting customer feedback.

Candidate Profile

• Native in German or C1 Professional level.
• 1 year of experience in customer service or a client-facing role.
• Excellent written and oral communication in English. 
• Strong phone etiquette and active listening skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Versatile, detail-oriented, and a strong team player.
• Higher education degree required.

Benefits & Perks

• Round-trip flight to Portugal (1 annual round-trip within Europe).
• Housing facilities during installation.
• Free medical consultations - Private health insurance from day one.
• Access to Portuguese language courses.
• Regularly organized activities.
• Attractive referral program.

Practical Information

• Compensation: €1,073 / month
• Fixed-term contract
• 40 hours per week.
• Location: Lisbon, Portugal

Interested? Apply today and join a dynamic team within a global leader in the customer experience industry.

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