Looking for a job in customer relations and want to evolve in an international environment? Are you comfortable on the phone and proficient with office tools? This position is made for you.

We are recruiting a Customer Delight for Social Media (M/F) to join a world leader in remote customer relations, based in Lisbon.

About the company

You are joining an internationally recognized company that supports every major brand wanting to offer a fluid, personalized, and superior quality customer service. With more than 50,000 employees worldwide, it offers a modern and stimulating work environment. Here, work is based on three pillars: excellence, listening, and continuous development.

Your missions

As a Customer Delight for Social Media, your main responsibilities will be:

• Support SMEs in the digital advertising sector in order to develop their activity.
• Ensure fast support by chat, email, and telephone.
• Advise on advertising tools and platforms to optimize their performance.
• Resolve technical problems, answer questions, and guarantee a quality customer experience.
• Retain customers and collaborate with teams to continuously improve the services offered.

Candidate Profile

• French native or C1 professional.
• 1 year experience in customer relations or digital marketing.
• Excellent oral and written expression in English.
• Ease on the phone and sense of listening.
• Mastery of office tools (Word, Excel, Outlook).
• Versatility, rigor, and team spirit.
• Higher education degree required.

Benefits & Perks

• Round-trip flight to Portugal (1 annual round-trip within Europe).
• Housing facilities during installation.
• Free medical consultations - Private health insurance from day one.
• Access to Portuguese language courses.
• Regularly organized activities.
• Attractive referral program.

Practical information:

• Compensation: €1,073 / month
• Fixed-term contract
• 40 hours per week.
• Location: Lisbon

Interested? Apply today and join a dynamic team within a global player in customer relations.

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